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Printer hardware problems ...................................................................................46
Printing problems ..................................................................................................47
Error messages ....................................................................................................50
Paper errors ..................................................................................................51
Printer setup errors ........................................................................................52
Ink cartridge and printhead errors .................................................................53
Network errors ...............................................................................................54
6 HP support ..........................................................................................................57
Support process ...................................................................................................57
HP support by phone ............................................................................................57
Phone support period ....................................................................................57
Placing a call .................................................................................................57
After the phone support period ......................................................................58
Additional warranty options ..................................................................................58
ANetworking...........................................................................................................59
Networking basics (Windows and Mac) ................................................................59
Internet connection ........................................................................................60
Recommended network configurations .........................................................60
Ethernet network without Internet access ..............................................60
Ethernet network with Internet access by dial-up modem .....................60
Ethernet network with broadband Internet access provided by a router 61
Connect the printer to the network .......................................................................61
Install the printer software on a Windows computer .............................................62
Install the printer software on a Mac ....................................................................63
Use the embedded web server ............................................................................64
Print a network settings page ...............................................................................64
B Specifications......................................................................................................65
System requirements ............................................................................................65
Printer specifications ............................................................................................66
CHP Warranty.........................................................................................................69
Index............................................................................................................................71
2 HP Photosmart Pro B9100 series printer