Filter
Top Products
Error message: Replace the following ink cartridge(s) soon —OR— The ink in the
following ink cartridge(s) is nearing its expiration date —OR— The original HP ink
in the following ink cartridge(s) has been depleted.
Solution Press OK to continue, or replace the specified cartridge(s). For more
information, see Replace the ink cartridges.
Error message: Replace the following faulty ink cartridge(s).
Solution Replace the failed cartridge(s) with new HP ink cartridges. For more
information, see Replace the ink cartridges.
Error message: The following ink cartridge(s) is not intended for use in this printer.
Solution You have inserted a ink cartridge that does not work with the printer.
Replace the cartridge with one that is compatible with the printer. For more
information, see Replace the ink cartridges.
Error message: Install the following printhead(s).
Solution One of the printheads has not been installed correctly. Remove the
printheads and follow the instructions in the Quick Start guide for installing the ink
cartridges and printheads.
Error message: Replace the following faulty printhead(s). —OR— Replace the
following incompatible printhead(s).
Solution Contact HP support for special instructions on troubleshooting printhead
problems.
Error message: Replace the following incompatible printhead(s).
Solution One or more of the printheads is incompatible. Replace the incompatible
printheads with the correct printheads. For more information, see Replace faulty
printheads.
Network errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region. You can also find help with networking the printer by going to the home
page of the embedded web server in the printer. See To open help for the embedded
web server.
Error message: Network not connected.
Solution The printer cannot find the network. Make sure the ethernet cable is
properly connected to the ethernet port and the network. If your network requires a
Chapter 5
54 HP Photosmart Pro B9100 series printer