Filter
Top Products
Troubleshooting
Table I-1: Troubleshooting: Setting Up and Accessing
Problem Possible Cause Possible Solution
Forgot the administrator
user name and password
that you configured on the
switch module.
Unknown Call HP technical support at
1-800-652-6672 or your service representative
and provide your interconnect switch MAC
address (available on the MAC address label
attached to your interconnect switch) to get a
unique switch password. This password gives
you Root privileges. After receiving the
password, do the following:
1. Reboot the switch module.
2. Access the console interface.
3. Within 60 seconds of when the Logon
screen displays, type the password in the
Password field.
4. Leave the Username field blank.
5. Press the Enter key. The main menu will
be displayed.
6. Access the User Accounts Management
option and set a new Administrator
password.
The interconnect switch
does not respond and will
not boot.
Corrupted configuration file
IMPORTANT: Performing the following
procedure sets the switch configuration to
the factory defaults and resets the switch
Administrator name and password to null.
1. From the Integrated Administrator,
connect to the interconnect switch which is
unresponsive.
2. Press the Enter key to display the
interconnect switch console.
3. Press the Ctrl+Shift+_ keys to disconnect
from the interconnect switch. You do not
have to log on to the interconnect switch
at this time.
4. When the D)isconnect, C)hange settings,
R)eboot Switch, E)xit command line
displays, type R to reboot the interconnect
switch.
5. When “System self test 10%” displays on
the screen, press the pound (#) key. The
following message displays, ”Do you want
to load the default configuration? (y/n)”.
6. Type y to load the factory default
configuration.
continued
I-2 HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide
HP CONFIDENTIAL Codename: DeLorean Part Number: 263682-002 Last Saved On: 2/5/03 10:54 AM