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HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide I-9
HP CONFIDENTIAL Codename: DeLorean Part Number: 263682-002 Last Saved On: 2/5/03 10:54 AM
Table I-4: Troubleshooting: Upgrading Firmware using the Serial Port
Problem Possible Cause Possible Solution
Runtime image (firmware file)
got corrupted.
Download the new runtime image (firmware file)
using the procedure in Appendix E.
On the serial console
screen, a message that
interconnect switch failed
to load runtime image
(firmware) is displayed.
Flash file system went bad
partially.
Call your service representative.
From the serial console,
pressing the pound (#) key
during boot procedure
does not force the
interconnect switch into
the download mode.
You did not press the pound (#)
key during the time the boot
procedure responds to this
special key.
Make sure to press the pound (#) key immediately
when you see the boot procedure starting POST.
Pressing the pound (#) key in the middle of POST
puts the interconnect switch into the download
mode instead of the runtime mode.
After forcing the
interconnect switch into
the download mode, the
console screen displays a
message to change your
terminal emulation
session’s baud rate for
ZModem transfer and also
displays unusual
characters.
Your terminal emulation session
baud rate does not match the
interconnect switch serial
console baud rate in the
download mode.
Change your terminal emulation session’s baud
rate to match the interconnect switch serial console
baud rate in the download mode.
IMPORTANT: The baud rate for the interconnect
switch serial console in the download mode and
runtime mode are two separate settings.
After starting to download
the firmware file, download
fails.
The firmware file is not the
correct one or got corrupted.
Make sure to get the latest firmware file that is
meant for this interconnect switch.
Interconnect switch
configuration is corrupted.
An error was made when saving
the interconnect switch
configuration.
Reboot the interconnect switch and reload the
factory settings. This clears all settings and
restores them to their initial values that were
present when the interconnect switch was
purchased. Refer to the management interface
reference guides for information on how to reload
factory settings.
IMPORTANT: You will have the option to reset all
settings except the IP address.
After reloading the factory settings, reconfigure the
switch settings.