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Troubleshooting
Table I-1: Troubleshooting: Setting Up and Accessing continued
Problem Possible Cause Possible Solution
Interconnect switch is not seated
properly.
Make sure interconnect switch is inserted
completely and seated properly.
Server blade enclosure is not
powered up.
Make sure the server blade enclosure is
powered up and all the power connections are
intact.
Power LED on the
interconnect switch is
not on.
There is a faulty LED. Check console to see if the interconnect switch
is booted.
The cable is not properly plugged in. Check if the cable is plugged in and seated
properly.
The cable or connector heads are
faulty.
Replace with another tested cable.
No link LED displays, even
after you plug in the
Category 5 cable in the
external port’s RJ-45
connector.
The RJ-45 connector on the switch
or LED is faulty.
After checking all the above, if no link LED
displays, check whether the port is transferring
data. If yes, the LED is faulty. If no, it could be
a faulty RJ-45 connector. Call your service
representative.
Null modem cable has a problem. Make sure you use the null modem cable
provided by HP with this hardware.
Cannot access the
interconnect switch serial
console interface via the
Integrated Administrator
using null modem
connection from a PC
Terminal Emulation
Program.
Connection settings do not match
the Integrated Administrator serial
settings.
Make sure the PC Terminal Emulation session
settings match the Integrated Administrator
serial settings.
IMPORTANT: Refer to the menu-driven
interface reference guide for default serial
settings if you are connecting to the
interconnect switch via the Integrated
Administrator serial port for the first time.
Error message that the
interconnect switch failed
to complete the system
self-testing is displayed on
the serial console screen.
System diagnostic tests failed. Note the reason for failure from the serial
console screen message and call your service
representative.
Keyboard locks up when
using HyperTerminal to
logon to the switch module
through the console
interface.
Scroll lock is set on.
Press the Scroll Lock key on the keyboard
and make sure that scroll lock is off.
continued
HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide I-3
HP CONFIDENTIAL Codename: DeLorean Part Number: 263682-002 Last Saved On: 2/5/03 10:54 AM