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Troubleshooting
Table I-1: Troubleshooting: Setting Up and Accessing continued
Problem Possible Cause Possible Solution
The interconnect switch IP address
may not be configured or correct.
• From the serial console interface, on the
Switch IP Settings screen, make sure
that the interconnect switch IP address is
configured and valid on your network.
• Use the correct IP address to establish
the Web connection with the interconnect
switch.
Accessing the interconnect switch
using Web interface is disabled.
From the serial console interface, on the
Advanced Switch Settings screen, make
sure the Web interface is enabled.
The Proxy server settings are
configured on your Internet browser
and your proxy server does not
know the interconnect switch IP
address.
Disable the manual proxy settings on your
Internet browser and let it automatically find
Web servers using the IP address.
The Security IP list (if used) does
not contain the IP address of your
management station.
From the SNMP Manager Configuration
screen, make sure that security IP list or
Management IP Station list has the IP
address of your management station.
Cannot connect to the
interconnect switch
remotely using the Web
interface.
The internal switch processor port
(meant for supporting switch
management interfaces) and the
port to which you have connected
to access the switch from the
Telnet, Web, or SNMP interfaces
are not in the same VLAN.
Make sure that the Management VLAN ID on
the Switch IP Settings screen is the same as
the VLAN ID of the port that is trying to make
the Telnet, Web, or SNMP connection. If not,
change it to match.
The interconnect switch IP address
may not be configured or correct.
• From the serial console interface, on the
Switch IP Settings screen, make sure
that the interconnect switch IP address is
configured and valid on your network.
• Use the correct IP address to establish
the SNMP connection with the
interconnect switch.
The Security IP list (if used) does
not contain the IP address of your
management station.
From the SNMP Manager Configuration
screen, make sure that security IP list or
Management IP Station list has the IP
address of your management station.
Cannot connect to the
interconnect switch SNMP
interface.
The internal switch processor port
(meant for supporting switch
management interfaces) and the
port to which you have connected
to access the switch from the
Telnet, Web, or SNMP interfaces
are not in the same VLAN.
Make sure that the Management VLAN ID on
the Switch IP Settings screen is the same as
the VLAN ID of the port that is trying to make
the Telnet, Web, or SNMP connection. If not,
change it to match.
continued
HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide I-5
HP CONFIDENTIAL Codename: DeLorean Part Number: 263682-002 Last Saved On: 2/5/03 10:54 AM