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Top Products
HP fraud hotline and Web site .......................................................................... 50
Recycle supplies ............................................................................................... 50
Replacement instructions .................................................................................................. 51
Redistribute toner .............................................................................................. 51
Replace the print cartridge ................................................................................ 52
Replace the pickup roller ................................................................................... 55
Replace the separation pad .............................................................................. 58
Clean the product ............................................................................................................................... 61
Clean the pickup roller ....................................................................................................... 61
Clean the paper path ......................................................................................................... 62
Clean the print-cartridge area ............................................................................................ 63
Clean the exterior .............................................................................................................. 65
Product updates ................................................................................................................................. 65
8 Solve problems
Solve general problems ...................................................................................................................... 68
Troubleshooting checklist .................................................................................................. 68
Factors that affect product performance ............................................................................ 69
Interpret control-panel light patterns ................................................................................................... 70
Clear jams .......................................................................................................................................... 73
Common causes of jams ................................................................................................... 73
Jam locations ..................................................................................................................... 74
Clear jams from the input tray ............................................................................................ 74
Clear jams from the output areas ...................................................................................... 77
Clear jams from inside the product .................................................................................... 79
Solve repeated jams .......................................................................................................... 80
Change the jam recovery setting ....................................................................................... 80
Solve paper-handling problems .......................................................................................................... 81
Solve image-quality problems ............................................................................................................ 82
Image defect examples ...................................................................................................... 82
Light print or faded ............................................................................................ 82
Toner specks ..................................................................................................... 82
Dropouts ............................................................................................................ 83
Vertical lines ...................................................................................................... 83
Gray background ............................................................................................... 83
Toner smear ...................................................................................................... 83
Loose toner ....................................................................................................... 84
Vertical repetitive defects .................................................................................. 84
Misformed characters ........................................................................................ 84
Page skew ......................................................................................................... 84
Curl or wave ...................................................................................................... 85
Wrinkles or creases ........................................................................................... 85
Toner scatter outline ......................................................................................... 85
viii ENWW