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The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the ready light
is on.
The wrong product name is being used. Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or the Print & Fax list.
The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the ready light
is on.
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name is being used. Another product with the
same or similar name might have received your print job.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.
Table 8-3 Problems in Mac OS X (continued)
92 Chapter 8 Solve problems ENWW