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3. Reinstall the print cartridge, and then close the print-cartridge door.
Solve repeated jams
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Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
print media that you are using.
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Verify that the media guides are properly adjusted.
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Check that the input tray is securely in place.
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Do not add print media into the input tray while the product is printing.
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Use only HP-recommended media types and sizes.
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Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and
twist the media by rotating your hands in the opposite direction.
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Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
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Check the power connection. Make sure that the power cord is firmly connected to both the product
and the power supply box. Plug the power cord into a grounded power outlet.
Change the jam recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during
a jam.
1. Open the product Properties dialog box.
2. Click the Device Settings tab.
3. Click the Auto option or the Off option under Jam Recovery.
80 Chapter 8 Solve problems ENWW