Filter
Top Products
Table 17-1 Text messages (continued)
Message Recommendation
You are printing a multipage job. Load another sheet to
continue printing or cancel the job.
Load another single sheet.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray
and press OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See
Replace the printhead on page 82.
NOTE: The error message does not permit returning to the
home screen to start the printhead replacement. Instead, press
Show more.
Refilled or depleted cartridge detected Check the cartridge.
Used cartridges might not have enough ink to complete
startup. Open ink door to replace the cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See
Replace an ink cartridge on page 76.
Wrong file format. The file format is incorrect or not supported. The printer cannot
process the job, which will be discarded.
Out of memory. The printer cannot complete the job. Resend the job, selecting
Send job as bitmap in the driver: go to the Advanced
tab, then Document options > Printer features.
Table 17-2 Numerical error codes
Error code Recommendation
01.1:10 Restart the printer.
02:10 There may be a paper or carriage jam. Check and clear the paper path if necessary.
03.0:10 The battery of the real-time clock has expired; contact HP Support. See
Contact HP Support
on page 137.
08:10, 11:10, 17:10 Restart the printer.
21:10 There may be a paper or carriage jam. Check and clear the paper path if necessary.
21.1:10 Restart the printer.
41:10, 41.1:10, 42:10,
42.1:10, 45:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
51.1:10, 55:10 Restart the printer.
79:04 Restart the printer. If the problem persists, update the firmware. See
Firmware update
on page 88.
85.1:10, 85.2:10 Restart the printer.
87:10 There may be a paper or carriage jam. Check and clear the paper path if necessary. Also
clean the carriage encoder strip; see
Clean the encoder strip on page 86.
ENWW 133