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Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them. Using this program, you can replace parts at your own convenience.
Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
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Available for most HP products currently under warranty or contract.
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Available in most countries.
For more information about Customer Self Repair, see
http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
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Review the troubleshooting suggestions in this guide.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦
The product you are using (the product number and the serial number, found on the label at
the back of the product)
◦
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 132
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
◦
The type of interface used on your product (USB, network, or Wi-Fi)
◦
The software name and version you are currently using
◦
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see
The printer’s internal prints on page 11)
ENWW
Customer Self Repair
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