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10 Shop for ink supplies ............................................................................................................56
11 Troubleshooting
Error messages........................................................................................................................57
Print cartridge error messages...........................................................................................57
Incorrect print cartridge or print cartridge missing........................................................57
Print cartridge problem message..................................................................................58
Print cartridge carriage is stuck....................................................................................58
Incompatible print cartridges........................................................................................58
Out of paper........................................................................................................................62
There was an error writing to USB port..............................................................................62
Two-way communication cannot be established or Printer not responding.......................62
Installation problems.................................................................................................................62
Power light is on or flashing......................................................................................................64
What the flashing light means............................................................................................65
If an error message appears..............................................................................................65
If no error message appears..............................................................................................65
Printer does not print................................................................................................................65
Verify the following.............................................................................................................65
Unable to print....................................................................................................................66
If the printer still does not print...........................................................................................71
Document prints slowly.............................................................................................................71
Print cartridge problems...........................................................................................................71
Resolving print cartridge error messages...........................................................................72
Print cartridge carriage is stalled........................................................................................74
Paper problems........................................................................................................................76
Paper jam...........................................................................................................................76
Out of paper........................................................................................................................77
Printer prints on multiple sheets at once............................................................................81
Photos do not print correctly.....................................................................................................82
Check the paper tray..........................................................................................................82
Check the printer properties...............................................................................................82
Problems with borderless documents.......................................................................................82
Borderless printing guidelines............................................................................................83
Image is printed at an angle...............................................................................................83
Streaks appear in a light portion of a photo........................................................................84
Fading occurs on the edges of a photo..............................................................................84
Photo has an unwanted border..........................................................................................84
For small photo paper...................................................................................................85
For small photo paper with a tear-off tab......................................................................85
Print quality is poor...................................................................................................................86
Wrong, inaccurate, or bleeding colors................................................................................87
Ink is not filling the text or graphics completely..................................................................89
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................91
Printouts have horizontal streaks or lines...........................................................................92
Printouts are faded or have dull colors...............................................................................93
Printouts seem blurry or fuzzy............................................................................................94
Printouts are slanted or skewed.........................................................................................95
Ink streaks on the back of the paper..................................................................................96
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