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11 Troubleshooting
• Error messages
•
Installation problems
•
Power light is on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
"Paper Mismatch" or "Paper Size" message
•
Out of paper
•
There was an error writing to USB port
•
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
Incorrect print cartridge or print cartridge missing
•
Print cartridge problem message
•
Print cartridge carriage is stuck
•
Print cartridge is in the wrong slot
•
Non-HP print cartridges
•
Incompatible print cartridges
•
Previously used genuine HP cartridge
•
Original HP ink depleted
•
Low on ink
•
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
Troubleshooting 57
Troubleshooting