Filter
Top Products
Solution 3: Move the printer carriage
Solution: If the printer carriage is still stuck, try moving it as described in the
following procedure.
To move the printer carriage
1. Press the Power button to turn off the printer, and then disconnect the power cord
from the printer.
2. Open the printer cover and try to move the print carriage from side to side by hand.
1 Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move, then proceed to the next step.
3. Verify that the print cartridges are locked into the printer carriage and have not
come loose. Also, verify that there are no obstructions under or around the printer
carriage to prevent it from moving.
4. Verify that the printer carriage can move freely across the width of the printer by
gently pushing the carriage to the left, and then to the right. Clear any obstructions.
5. Close the print cartridge access door and reconnect the power cord.
6. Press the Power button to turn on the printer.
7. Try the print job again to see if this procedure resolved the issue.
If this did not solve the issue, try the next solution.
Solution 4: Verify the power source
Solution: Verify that the printer is properly connected to a suitable power source.
To verify the power source
1. Verify that the computer and the printer have a two-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this procedure resolved the issue.
NOTE: If the printer prints when plugged directly into a wall outlet, the power
strip or surge suppressor may not be allowing sufficient voltage to reach the
product.
Print cartridge problems 75
Troubleshooting