Filter
Top Products
To resolve the problem, follow the instructions in Resolving print cartridge error
messages.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in
Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in
Print
cartridge carriage is stalled.
Print cartridge is in the wrong slot
Solution: Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black print cartridge in the right print cartridge carriage compartment.
Cause: If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution: Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see
Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: The product detected that a non-HP print cartridge was installed.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure you are using the correct print cartridges
•
Solution 2: Contact HP customer support
Chapter 11
58 Troubleshooting
Troubleshooting