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Solution 1: Make sure the paper tray is not empty
Solution: If the paper tray is empty, add more paper.
Cause: The paper tray was empty.
Solution 2: Check the rear door of the printer
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution: Check the paper loaded in the paper tray and the print settings.
To check the paper in the paper tray
1. While the product is on, remove the power cord from the back of the product.
2. Wait 30 seconds, and then plug the power cord into the back of the product.
3. If the product is not already on, turn it on by pressing the Power button.
4. Remove the stack of paper from the paper tray and verify that all the paper in the
paper tray is the same size and type.
5. Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
6. Tap the stack of paper on a flat surface to align the edges.
7. Verify that the stack of paper contains between 10 and 25 sheets of paper.
8. Insert the stack of paper into the paper tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Chapter 11
78 Troubleshooting
Troubleshooting