Filter
Top Products
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the device in for service, make sure you remove and keep the following items before returning
your device:
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the device control-panel faceplate
•
Remove the rear access panel or duplexer
•
Remove the output tray
Remove the device control-panel faceplate
NOTE: This information does not apply to customers in Japan.
CAUTION: The device must be unplugged before following these steps.
CAUTION: The replacement device will not be shipped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1. Press the Power button to turn off the device.
2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device.
Appendix B
252 Support and warranty