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Service and Support Information 6Ć13
Accessory Replacement Parts
HP offers replacement accessory parts only for HP fax product parts which customers may have lost or broken. A
remanufactured exchange unit is available when it has been determined that the customer’s unit is defective. Replace-
ment repair pats for defective units are not available.
Standard delivery time for accessory parts and remanufactured exchange units is four days. One-day delivery is avail-
able for a nominal fee. HP Fax Service Providers receive a 35% discount on accessory parts and exchange units.
Inventory Rebalancing
HP enables resellers to rebalance their inventories by allowing 180 days for parts to be returned. Parts must be returned
unused and in the original or suitable packaging. Returns are credited at the current price less a restocking fee of five
percent or $25, whichever is higher. All credits for returns in this category are used to offset any sums owed HP and the
remaining balance, if any, is refunded to the reseller in the form of credits to their accounts.
Reseller Discount
HP sells parts at a 35% discount to resellers with technicians who are HP Fax Service Providers. The discount applies
only to the accessory parts and remanufactured exchange units for which the technician is specifically authorized.
Expedited Shipments
In addition to four-day standard delivery, HP offers expedited shipment of replacement and exchange orders. For a
nominal handling fee per item, HP will ensure next-working-day delivery or urgently needed accessory parts and ex-
change units (subject to part availability at HP). Request “hotline” delivery at the time you place your order. Hotline
charges are not reimbursable.
Use of HP-Supplied Parts
Only HP-supplied parts are to be used for supporting HP products. All remanufactured exchange units are only for use
in supporting HP products and are not to be sold separately.
Export Regulations
These parts are subject to U.S. export control regulations. No parts supplied by HP to you in the U.S. are to be ex-
ported, regardless of the intended use of the parts.
Minimum Order
The minimum order size for parts or tools is $20.
Parts Warranty
HP parts are under warranty against defects in material and workmanship for 180 days from the date of shipment from
HP. Remanufactured exchange units are warranted from the date of installation at an end-user’s site, for a period of 90
days or the remainder of their current product warranty, whichever is greater.
How to Order Replacement Parts
1. Determine which parts to stock or replenish.
2. Place your order by contacting HP’s Parts Direct Ordering Group at (800) 227-8164 between 6:00 am and
5:00 pm PST.