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Poor print quality and unexpected printouts ..........................................................................117
Common poor quality printout problems .........................................................................118
Meaningless characters print ..........................................................................................118
Ink is smearing ................................................................................................................119
Ink is not filling the text or graphics completely ...............................................................119
Output is faded or dull colored ........................................................................................120
Colors are printing as black and white ............................................................................120
Wrong colors are printing ................................................................................................120
Printout shows bleeding colors .......................................................................................121
Colors do not line up properly .........................................................................................121
Lines or dots are missing from text or graphics ..............................................................121
Solve paper-feed problems ...................................................................................................121
Solve copy problems ............................................................................................................123
No copy came out ...........................................................................................................123
Copies are blank .............................................................................................................123
Documents are missing or faded ....................................................................................124
Size is reduced ...............................................................................................................124
Copy quality is poor ........................................................................................................124
Copy defects are apparent .............................................................................................124
The device prints half a page, then ejects the paper ......................................................125
Error messages appear ..................................................................................................125
Paper mismatch ..............................................................................................................125
Solve scan problems ............................................................................................................126
Scanner did nothing ........................................................................................................126
Scan takes too long ........................................................................................................126
Part of the document did not scan or text is missing .......................................................127
Text cannot be edited .....................................................................................................127
Error messages appear ..................................................................................................128
Scanned image quality is poor ........................................................................................128
Scan defects are apparent ..............................................................................................129
Solve fax problems ...............................................................................................................129
The fax test failed ...........................................................................................................130
Troubleshoot installation issues ............................................................................................142
Hardware installation suggestions ..................................................................................142
Software installation suggestions .................................................................................... 143
Clear jams ............................................................................................................................144
Clear paper jams ............................................................................................................144
Avoid paper jams ............................................................................................................146
A HP supplies and accessories
Order printing supplies online ...............................................................................................147
Supplies ................................................................................................................................147
HP media ........................................................................................................................147
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................149
Obtain electronic support ......................................................................................................150
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