Filter
Top Products
Control panel message Description Recommended action
See Load input trays on page 19 for more
information.
TRAY XX EMPTY <TYPE> <SIZE>
alternates with
Ready
The tray is empty, but the current print job
does not require this tray.
Fill the tray. The message indicates the type
and size of media for which the tray is
currently configured.
TRAY XX OPEN
For help press
alternates with
Ready
The tray is open, but printing can continue. Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
Ready
The tray is open or empty, but the current
print job does not require this tray.
Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media type that is
different than the type for which the tray is
configured. Printing can continue from other
trays, but not from this one.
In the PAPER HANDLING menu, configure
the tray for the correct type.
Unauthorized supply in use
alternates with
Ready
The device has detected that a non-
HP supply is currently installed and
(override) was pressed.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
USB ACCESSORY ERROR The device has detected too much current on
the USB storage accessory.
1. Turn the device off.
2. Remove the USB storage accessory.
3. Replace the USB storage accessory.
4. Turn the device on.
USB Storage <X> not functional The USB storage device is not working. Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press
The USB storage device has failed. Printing can continue for jobs that do not
require the storage device.
1. To remove this message from the
display, press
.
2. If the message persists, turn the device
off, remove and re-install the storage
device, and then turn the device on.
3. If the message persists, replace the
storage device.
USB STORAGE FILE OPERATION FAILED
alternates with
Ready
The device received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a nonexistent directory).
Printing can continue.
To remove this message from the display,
press
.
146 Chapter 6 Troubleshooting ENWW