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Troubleshoot general printing problems
The device selects media from the wrong tray.
Cause Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found
on the Page Setup menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP LaserJet Utility to
change the priority of the tray.
The configured size does not match the size of the media that
is loaded in the tray.
Through the control panel, change the configured size to
match the size of the media that is loaded in the tray.
The device does not pull media from a tray.
Cause
Solution
The tray is empty. Load media in the tray.
The paper guides are set incorrectly. To set the guides correctly, see the user guide.
For the 500-sheet tray, make sure that the leading edge of the
media stack is even. An uneven edge can prevent the lift plate
from rising.
Paper curls when it exits the device.
Cause Solution
The paper curls when it exits to the top output bin. Open the rear output bin to allow the paper to exit in a straight
path through the device.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See the
user guide.)
Print job is extremely slow.
Cause
Solution
The job might be very complex.
The maximum speed of the device cannot be exceeded even
when more memory is added.
Printing speeds might be automatically reduced when printing
on custom-sized media.
Note: Slower speeds are expected when printing on narrow
paper, when printing from tray 1, or when using the HIGH 2
fuser mode.
Reduce the complexity of the page or try adjusting the print-
quality settings. If this problem occurs frequently, add memory
to the device.
172 Chapter 6 Troubleshooting ENWW