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Buttons do not work
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. The buttons might be disabled in the HP scanning software. Ensure that the Disable
front panel buttons setting in the HP Scanner Tools Utility is cleared.
2. A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP scanning
software. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Display the scanner properties:
• Windows 2000: Click Properties.
• Windows XP and Vista: Right-click your scanner model, and then click
Properties.
c. Examine the buttons setting for your scanner:
• Windows 2000: Ensure that the Disable Device Events option is not
selected.
• Windows XP and Vista: Ensure the Take No Action option is not selected.
An unexpected program opens when a button is pressed
NOTE: The Scan and Copy button settings can be changed in the HP Scanner
Tools Utility. You cannot change the settings for the Cancel, Tools, or Power Save
buttons.
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. On the Buttons tab of the HP Scanner Tools Utility, determine the associations for
the Scanner Front Panel Buttons. If necessary, change the software that is
assigned to a button.
2. Verify that the expected program is installed on the computer by looking at the
Start menu.
If necessary, install the program.
3. If the problem persists, the buttons might be assigned outside of the HP Scanner
Tools Utility. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Display the scanner properties:
• Windows 2000: Click Properties.
• Windows XP and Vista: Right-click your scanner model, and then click
Properties.
c. Ensure that the Start this program option is selected and that the correct
application is selected in the drop-down list.
Scanner buttons are not working correctly 37