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Desktop Cradle Help
The following is intended as an aid in determining whether the MX7 Tecton battery pack or the cradle battery charger may
be malfunctioning.
Problem Cause Solution
Battery pack does not fit
in battery well.
Different manufacturer's battery pack,
or there is an object in the battery well.
Check if the battery pack is part number
MX7A380BATT / MX7392BATT or a Low
Temperature (CS) Battery : MX7A381BATT /
MX7393BATT / MX7396BATTERY. If not, do not
use.
Remove the object from the battery well.
No battery pack in spare
battery charging well,
but the charging LED is
on.
Dirt or foreign objects are in the battery
well.
Unplug cradle from outlet. Remove any dirt or
foreign objects from battery well.
If the LED continues to stay ON, the cradle may
be defective. Return charger to an authorized
service center.
Cradle is plugged into a
live outlet, battery pack
is inserted, but RED
LED is OFF and no
other LEDs are on, or all
LEDs are off.
Battery pack is not making contact with
charging terminals in the battery well.
Faulty battery pack.
New battery pack, same result.
Push battery pack in firmly. Do not “slam” the
battery pack into the battery well.
Replace battery pack.
Contact Technical Assistance (page 16-1) for
replacement options.
When you first put a
fully charged battery
pack in the battery well,
the RED LED comes
on, indicating the
battery pack is
charging.
During the first few minutes, the
charger checks the battery pack for
correct voltage and charge state.
During this time the LED is RED and is
continuously ON. After charging is
complete, the LED is GREEN.
There is nothing wrong with the battery pack or
charging pocket.
LED is flashing RED at
any station. LED is
flashing RED at any
station.
Current could not be sourced through
the battery pack due to age,
exhaustion or damage to the cell(s).
Or
The battery pack does not
communicate with the charger.
Contact Technical Assistance (page 16-1) for
battery pack replacement options.
The charger’s timeout period has
expired.
Make sure that the battery pack temperature is
within specification and retry charging. If problem
repeats, contact Technical Assistance (page 16-
1) for battery pack replacement options.
Solid YELLOW LED
when battery pack is
inserted in the cradle.
The battery pack is too hot or too cold
to charge.
Remove battery pack from the cradle and allow it
to adjust to room temperature.
If the battery pack is left in the cradle, it will cool
down or warm to a temperature upon which the
cradle will begin the charge cycle. However,
depending on the temperature of the MX7 Tecton
battery, it may take 2-3 hours to adjust. The
battery pack can cool down faster if the battery is
not in the battery well.
MX7 Tecton docked in
cradle but cannot work
with accessory cables
connected to cradle.
MX7 Tecton not fully seated in cradle
Foreign objects inside docking bay or
cable connectors
Reseat the MX7 Tecton fully into the docking bay.
Remove the foreign objects and reseat the MX7
Tecton into the docking bay.