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Contents v
Installingmemory..................................................... 40
Removingtheopticaldrive............................................. 42
Chapter 6. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshootingprocedure............................................. 44
Power-onself-test(POST).............................................. 45
POSTerrorcodes .....................................................45
Devicetroubleshootingcharts........................................... 48
Audioproblems.................................................... 50
Opticaldriveproblems.............................................. 51
DVDdiscproblems................................................. 52
Display/monitorproblems .......................................... 53
Generalproblems................................................... 53
Intermittentproblems...............................................54
RapidAccessIIIeKeyboardproblems................................. 55
RapidAccessWirelessKeyboardproblems............................. 56
ScrollPointIIIMouseproblems....................................... 57
ScrollPointWirelessMouseproblems.................................. 58
Memoryproblems.................................................. 59
Modemproblems................................................... 60
Optional-deviceproblems........................................... 63
Softwareproblems.................................................. 64
UniversalSerialBus(USB)problems.................................. 64
IBMEnhancedDiagnostics............................................. 64
CreatinganIBMEnhancedDiagnosticsdiskette........................ 65
RunningtheIBMEnhancedDiagnosticsprogram....................... 66
To run diagnostics from the IBM Enhanced Diagnostics diskette:. . . . . . . . . . 66
TorundiagnosticsfromtheProductRecoveryCDorprogram:........... 66
Replacingthebattery.................................................. 66
Chapter 7. Getting information, help, and service. . . . . . . . . . . . . . . . . . . . . 69
Gettinginformation ................................................... 69
UsingtheWorldWideWeb .......................................... 69
Gettinginformationbyfax........................................... 69
Gettinghelpandservice................................................ 70
Usingthedocumentationanddiagnosticprograms ..................... 70
Callingforservice.................................................. 70
Otherservices...................................................... 72
Purchasingadditionalservices..........................................73
Notices and Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Notices .............................................................. 75
Generalnotices..................................................... 75
Processingdatedata................................................ 76
Trademarks........................................................76
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77