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70 User Guide
Getting help and service
If you have a problem with your computer, you will find a widevariety of sources
available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBMcomputers and servers come with a set ofdiagnostic programs thatyou
can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
PC HelpCenter. The following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
• Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized
by IBM, will make selected Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered:
• Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers