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Chapter 6. Troubleshooting 55
Rapid Access IIIe Keyboard problems
Symptom Action
All or some keys on the
keyboard do not work.
Verify that:
1. The computer is turned on.
2. The keyboard cable is securely connected to the
keyboard connector on the computer.For the location of
the keyboard connector, see “Connecting cables” on
page 8.
3. IfoneormoreoftheRapidAccessbuttonsaretheonly
keys that are not working,you might have these buttons
disabled or not assigned to a function. Use the help
system in the Rapid Access Customization Keyboard
program to help diagnose problems with Rapid Access
Buttons.Toaccessthe programandstartthehelp system:
a. From the Windows desktop, click Start.
b. Select Settings, and then click Control Panel.
c. Double-clickKeyboard (Rapid Access).TheRapid
Access Keyboard Customization program starts.
d. Click Help.
If you cannot correct the problem, have the computer
serviced.