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Chapter 7. Getting information, help, and service
If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what todo if you experiencea problem
with your computer, and whom to call for service should it be necessary.
Getting information
Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help
files. In addition, information about IBM products is available on the World Wide
Web and through the IBM Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc.
You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support.
If you select Profile from the support page, you can create a customized support
page that is specific to your hardware, complete with Frequently Asked
Questions, Parts Information, Technical Hints and Tips, and Downloadable Files.
In addition, you can choose to receive e-mail notifications whenever new
information becomes available about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/p
bi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many
topics, including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent to
your fax machine. In the U.S. and Canada, to access the IBM Automated Fax
System, call 1-800-426-3395.