Filter
Top Products
Chapter 6. Troubleshooting 65
The IBM Enhanced Diagnostics are available on:
• The Product Recovery program on the hard disk
• The World Wide Web
You can create an IBM Enhanced Diagnostics diskette or you can run the
diagnostics directly from the product recovery program.
Creating an IBM Enhanced Diagnostics diskette
To download the IBM Enhanced Diagnostics diskette image from the World Wide
Web, do the following:
1. Go to http://www.ibm.com/pc/support on the World Wide Web.
2. Type your machine type and model, and click Go.
3. Select Downloadable files.
4. Download the .EXE file to a hard disk directory (not to a diskette).
5. Go to a DOS prompt and change to the directory where the file was
downloaded.
6. Insert a blank high-capacity diskette into the diskette drive A.
7. Type the following and press Enter:
filename a:
where filename is the name of the file you downloaded from the Web.
The self-extracting downloaded file is copied to the diskette, and a startable IBM
Enhanced Diagnostics diskette is created.
To determine if your computer has the Product Recovery program on the
hard disk, look for the following prompt when you start your computer:
To start the IBM Product Recovery Program, press F11
If this prompt is displayed at startup, the Product Recovery program is
installed.
If your computer does not have the Product Recovery program installed, and
you do not have a Product Recovery CD(s) for youroperating system, contact
the IBM HelpCenter for more information about obtaining a Product
Recovery CD.
Important