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Problem Determination When Unable to Load Diagnostics
Use this procedure to obtain an error code. The service organization uses the error
code to determine which field replaceable units (FRUs) are needed to restore the
system to correct operation.
Step 1. Considerations before Running This Procedure
v The diagnostics can use a display connected to the video port or an ASCII terminal
attached to a serial port.
v Go to “Step 2”.
Step 2
Are the online diagnostics installed on this system?
NO Go to “Step 4” on page 165.
YES Go to “Step 3”.
Step 3
This step attempts to load online diagnostics in service mode.
1. Turn off the power.
2. Turn on the power.
3. If the keyboard indicator displays, press 6 on the directly attached or ASCII
keyboard, to indicate that diagnostics are to be loaded.
4. Enter any requested passwords.
5. Follow any instructions to select a console.
6. Wait until the diagnostics load or the system appears to stop.
Did the diagnostics load?
NO Go to “Step 5” on page 165.
YES Go to “Step 6” on page 168.
164 pSeries 630 Model 6C4 and Model 6E4 User’s Guide