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Chapter 4 — Troubleshooting
30 EasyCoder PD41 Printer User’s Guide
Printer Operation Problems
The following table lists possible problems that affect the
printer’s operation.
Printing Operation Problems
Problem Solution / Reason
The Power control LED is
not lit when power is
switched on.
• Check that the power cable is correctly
connected to printer and electrical
outlet.
Error LED turns solid red
after printing.
• Check if printer is out of media or
ribbon.
• Check if media is jammed or tangled.
• Check that the print mechanism is
locked and closed correctly.
• Check the cutter.
• Check application.
Label is jammed after
printing.
• Clear the media jam. If the label is
stuck on the thermal printhead, clean
as instructed in Chapter 3.
When printing, labels are
skipped.
• Run a new testfeed by holding print
button more than one second.
• Check if label gap sensor is disturbed
by dust or foreign particles.
When using cutter, label
was not cut straight.
• Check whether the media thickness
exceeds 0.25mm (9.8 mils).
• Check if the media is loaded correctly.
When using cutter, label
could not feed or
abnormal cutting occurs.
• Check that the cutter is installed
properly.
• Check if paper feed rods are sticky.
Clean as described in Chapter 3.
Blue Ready-to-Work LED
blinks.
• See section later in this chapter
regarding the Ready-to-Work LED.
When using internal
rewinder, abnormal
function occurs.
• Check that media is loaded correctly.
Printer keeps printing or
feeding when it should
stop.
• Check media settings.
• Check label gap sensor position.
•Sensors may be dirty.
Printing is slow. • Check application.