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P/N: 900-10004-00 REV 02 USER GUIDE, IOSAFE R4
3
Appendix A
Limited Warranty Statement
Warranty Services
End User Limited Product Warranty
ioSafe Incorporated, ("ioSafe") values your business and always attempts to provide you the very best data
protection and recovery services.
No limited warranty is provided by ioSafe unless you are the original customer of the product. ioSafe’s warranty is
non-transferable. No limited warrant is provided unless your ioSafe product ("Product") was purchased from an
authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end
users. Please see below for warranty information or obtaining service. No warranty service is provided unless the
Product is returned ioSafe.
Warranty Policy
ioSafe warrants to the end user customer, subject to limitations list below, that the warranted hardware components,
listed below, shall be free from defects in material or workmanship and will conform to ioSafe's specification for the
particular Product for the applicable warranty period. ioSafe further warrants that for the applicable warrant period
shown below and starting from the date of purchase, the media on which any software included in the hardware
components is furnished will be free from defects in materials and workmanship under normal use. Except for the
foregoing, such software is provided AS IS. During the applicable warranty period ioSafe will repair or replace (at
ioSafe’s option) any warranted hardware part which does not comply with this warranty with a new or functionally
equivalent replacement part, provided the defective part is returned to ioSafe as described in the “Returned Materials
Authorization (RMA
)” section detailed below.
Warranted Product Warranty Period
ioSafe S2 3 Years – Optional 5 Years
ioSafe R4 3 Years – Optional 5 Years
Note:
The limited warranty extends only for the period of time set forth above. The period commences from the date of
purchase of the original Product. To verify the warranty of your Product, please maintain the receipt of the original
Purchase. In the United States, some states do not allow limitations on how long implied warranties last, so the above
limitation may not apply to you.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE IOSAFE LIMITED WARRANTY.
IOSAFE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Return Material Authorization (RMA)
No Product may be returned directly to ioSafe without first contacting ioSafe for a Return Material Authorization
("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will
be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the
RMA in an approved shipping container. To request an RMA, please refer to the ioSafe web site at www.iosafe.com.
Extended Warranty
Customers can purchase an extended warranty on eligible ioSafe products with less than a 5-year warranty. The
maximum warranty period for these products, including any warranty extension, cannot be longer than 5 years from
the date of purchase. Extended warranty is currently available for purchase online.