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P/N: 900-10004-00 REV 02 USER GUIDE, IOSAFE R4
5
ioSafe Disaster Recovery Service Terms and Conditions
As applicable during the warranty period and proper registering of an ioSafe product, ioSafe will assist the original purchaser
who has experienced a “qualified disaster” to restore the data that was stored on their ioSafe product by the following ways:
1. ioSafe will provide phone or email based support to assist in recovering the data, or
2. ioSafe will pay for the disaster exposed product to be shipped back to ioSafe headquarters for data recovery. If data
recovery is successful, a replacement product will be loaded with the original data and shipped back to the original user, or
3. if the data recovery by ioSafe is not successful, ioSafe will pay up to the amount shown in the table below for the specific
ioSafe product to a third party disk recovery service of ioSafe's choice to extract the data. Any data extracted will be loaded on
a replacement product and shipped back to the original user. ioSafe has the right to use a factory refurbished product as the
replacement product.
Product Line U.S. Dollars per disk
ioSafe S2, ioSafe R4 $5,000
ioSafe's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the
purchaser's sole and exclusive remedy and ioSafe shall not be liable for any damages whatsoever. ioSafe cannot guarantee
that any data will be recoverable nor can it guarantee which data files are on the ioSafe product. Data restoration or recovery
shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the
ioSafe product. Only one instance of data extraction per ioSafe product is covered by this program. Other exclusions may
apply. See web site for details: www.iosafe.com.
A “qualified disaster” is defined as a disaster by which a police or fire incident report is written to describe the disaster event.
The disaster event would include, but is not limited to: fire, flood, theft and acts of God.