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Troubleshooting
102 www.kodak.com/go/aiosupport
Print quality
• For best results, use paper with the COLORLOK Technology logo on the package.
• Make sure the paper is loaded correctly. See Loading paper, page 43.
• Clean the printhead:
–Press .
– Touch , then Maintenance.
– Touch Clean Printhead.
• Calibrate the printer:
–Press .
– Touch , then Maintenance.
– Touch Calibrate Printer.
• For more information, go to www.kodak.com/go/esp3_2support (for ESP 3.2
Printers) or www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type
the problem in the search field.
Ink cartridge
• Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
• Remove, then install the cartridges again. Make sure the cartridges click into place.
Paper jam
• Open the access door and gently remove any paper from inside the printer.
• Make sure the paper in the tray is free of tears or creases.
• Make sure you do not overload the paper input tray.
For more information, go to www.kodak.com/go/esp3_2support (for ESP 3.2 Printers)
or www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type jam in the
search field.
Error
codes/message
s
or other problems
you cannot resolve
•Go to www.kodak.com/go/esp3_2support (for ESP 3.2 Printers) or
www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type your error
code or message.
If you need to contact Kodak (see www.kodak.com/go/contact), have the following
information available:
• Kodak Service Number (located inside the printer when you open the access door)
• Printer model number (located on the control panel)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
Problem Possible Solutions