Filter
Top Products
Error messages D-2
Reference Guide
The following table shows cartridge-related error messages.
Error Message Corrective Action
Unrecognized cartridge Be sure the cartridge is the correct cartridge for
your printer model. Your printer will not work with
cartridges from other models. Remember, the
printer is reading the value programmed into the
chip on the cartridge. Replace the cartridge if
necessary.
Cartridge end of life attained. Replace cartridge. You can check cartridge status
by choosing Cartridge Info from the Service menu.
Cartridge usage is displayed in milliliters (ml). The
cartridge is warranted for 500ml of ink throughput.
When 1280ml is displayed, no further printing
occurs until the cartridge is replaced.
Unrecognized ink type. Be sure the cartridge is the correct cartridge for
your printer model. Your printer will not work with
cartridges from other models. Ink type information
is stored on the cartridge chip. If you are using a
new type of ink, which has been introduced since
you purchased your printer, you will need to
upgrade the printer's firmware to accommodate the
new ink type.
To clear the error, turn the printer off and then on again. Press Utility Menu/Service
Menu/Cartridge Info to determine the cartridge for which the error message is dis-
played. Press Utility Menu/Access Menu/Access Left or Access Right to move the
carriage to the position which allows replacement of the ink cartridges. Check to make
sure you have the correct cartridge for your printer model installed in each position, that
they all contain the same type of ink and all cartridges are installed properly. Install new
cartridges if necessary.