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Troubleshooting E-14
Reference Guide
• On the print server, make sure the printer is not waiting because of a fault.
• Make sure the printer is not set up as a login terminal.
Application Software
Isolating a problem to your software
Sometimes printing problems are application software-specific.
Try printing the “Test File” as described on page 3-6 of this guide. If the test file prints,
the printer’s health is probably good.
Try printing a simple file from your application or from another application. If this prints
correctly, the problem may be with your software.
If you are using a Windows application and the file does not print from Windows, try
printing a file from DOS. If this prints correctly, your problem may be with your Win-
dows driver or Windows setup.
Difficulty generating prints ranging from A to E size
Many software applications limit the maximum print size to “C” or “D” size due to the
way that they map their internal coordinate system to memory.
Some applications which limit maximum print size are listed below:
· Microsoft Word: 22 x 22”
· Lotus 123: 17 x 22”
· CorelDRAW: 30 x 30” (TIFF files are limited to 11 x 17”)
· Microsoft Project: 36 x 61”
· Micrographx Designer: 68” maximum
· Ashlar Vellum: 101” maximum