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Troubleshooting E
This appendix contains valuable information to help you solve the most common
printer problems. The problems addressed are divided into these types:
· Printer health
· Print quality
· Data transfer
· Application software
Troubleshooting quick list
Many common problems can be solved by checking for just three items:
· Is the printer connected to a good power source?
· Does the printer driver software match the emulation selected on the printer?
Isolating problems
You can quickly isolate problems to either the printer, computer/printer interface, or
application software using the following procedure:
1. Turn the printer OFF, then ON.
2. Load media, then run a prime to assure that all jets fire. (See the Quick
Start Guide.)
3. Perform a color calibration. (See the Quick Start Guide.)
If your printer fails during any of the above steps, call your reseller or call
Technical Support. Otherwise, continue with the steps that follow.
4. Disconnect the print server parallel cable attached to the parallel port on
the back of the printer. Connect an IEEE 1284 parallel cable from the
printer's parallel port to the parallel port on your PC.
5. Send a sample print
directly to the printer through the parallel port. For
example, on Windows 95/98, type: copy /b <filename>.rtl lpt1. On Win-
dows NT type: print /d:lpt1 <filename>.
6. If your computer is running on a network, login and copy the sample file to
the printer over the network.
7. If steps 5 or 6 fail, repeat them using another computer.