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Correcting Problems
4–5
January 1998
Symptom Possible solution(s)
Printer does not print when job is
sent from the host.
D Wait to see if the job is still
processing.
D Try printing a file that has
printed previously.
D Verify all export module or
printer driver settings.
D Check communications settings
for compatibility between printer
and host.
D Follow instructions for “Printer
does not initialize.”
D Disconnect the communications
cable from the back of the
printer and try a test print.
If this does not work, service
is required.
Streaks, lines, or spots appear
on prints.
D Check to see that the paper in
the tray is clean and free of
streaks.
D Check to see if the ribbon
is clean.
D Clean the thermal head per the
instructions in
Getting Started.
If streaks persist, use the
alternate procedure described
in this chapter.