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Correcting Problems
4–7
January 1998
Symptom Possible solution(s)
No printer response when
buttons are pressed.
You may have pressed invalid
buttons.
1. Make sure the printer cover is
closed.
2. Reinsert the paper tray.
3. Restart the printer.
4. Make sure the printer is in
READY mode.
Display panel says CHANGE
RIBBON, but the correct ribbon
is loaded and the supply spool is
not empty.
D Open the printer cover and
check to see if the barcode on
the ribbon is legible.
D Check to see if the ribbon
is jammed.
Display panel says CHECK
TRAY, but tray is not empty.
D Open the printer cover, remove
tray, and inspect for paper jam.
Display panel says LOAD
RIBBON, but ribbon is already
loaded.
The requested ribbon is not
loaded in the printer.
D Open the printer cover and load
the requested ribbon.
Dirt appears on prints. D Make a test print to clean out
remaining debris.
D Clean the thermal head per the
instructions in
Getting Started.
If
streaks persist, use the
alternate procedure described
in this chapter.