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A-61512 May 2006 71
6 Troubleshooting
Occasionally you may encounter a situation with your scanner where it
may not function properly. Refer to the information in this chapter to
help you resolve the situation before calling Technical Support.
Indicator lights and
error codes
The indicator lights provide information on the current state of the
scanner.
Flashing green: indicates the scanner is initializing from powering on
or warming up from a power saving mode and preparing to scan.
Steady green: indicates the scanner is ready to scan.
Flashing red: indicates a scanner error, such as the scanner cover is
open.
Following is a listing of the error codes that may be displayed in the
function window. When an error is indicated, the indicator light will blink
the same number of times as the number displayed in the function
window. Therefore, if the scanner cover is open, the number “6” will be
displayed in the function window and the indicator will flash red and
blink six times.
0 USB cable is not connected.
1 - 5, 7 and 8 Call Service.
6 The scanner cover is open.
9 There is a document jam.
Clearing a document
jam
If your scanner stops scanning due to a document jam, follow the
procedures below:
1. Open the scanner cover.
2. Remove any jammed documents from inside the scanner.
3. Close the cover.