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72 A-61512 May 2006
Problem solving Use the chart below as a guide to check possible solutions to problems
you may encounter when using the Kodak i30/i40 Scanner.
Problem Possible Solution
Scanner will not scan/feed documents
Make sure that:
• the power cord is plugged securely into the back of scanner and the
wall outlet.
• the power supply, green LED is lit.
• the power switch is on.
• the wall outlet is not defective (call a licensed electrician).
• the PC was restarted after installing the software.
• document(s) is making contact with the feed rollers.
• if you are feeding a small document, be sure that the document passes
over the left-edge sensor.
Image quality is poor or has decreased
• Clean the scanner. See the procedures in Chapter 5, Maintenance.
Documents are jamming or multiple
documents are feeding
Make sure that:
• the input tray and side guides are adjusted for the width of the
documents you are scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in the section entitled, “Document preparation”.
• the scanner is clean.
• the feed module is installed properly and securely in place.
• if you are feeding a small document, be sure that the document passes
over the left-edge sensor.
Distorted images
The feeder holds up to 50 documents in the input tray. While scanning is
taking place, you cannot add documents to the feeder. If you do add
documents, your images may be distorted.
Scanning multiple pages in “Single
Page mode”
• When scanning multiple pages using Single Page mode, the scanner
will pre-feed the next document and the last document scanned will
stay in the transport until the next page is scanned. This is a normal
scanner process. The document that remains in the transport can be
safely pulled out if you want, however, it will automatically be
completely fed through the transport and into the output tray when the
next page or last page is scanned.
No images are being displayed
• Documents should only be inserted in the feeder after the scanner is
powered up and ready. If you place documents in the input tray before
the scanner is powered up, the documents will be feed, but no images
will be displayed.
• If you are scanning one side of a document, or if you have a Kodak i30
Scanner, be sure the side you want to scan is placed toward the feed
tray (not facing you). For more information, see the section entitled,
“Scanning your documents” in Chapter 3.
Image has clipped corners
If your images have clipped corners, the skew angle was too large for the
scanner to handle. Be sure documents are placed in the input tray with
the edges aligned and the side guides positioned correctly to
accommodate the size documents you are feeding to avoid large skew
angles.