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A-61527 May 2006 79
Problem solving Use the chart below as a guide to check possible solutions to problems
you may encounter when using the Kodak i55/i65 Scanner.
Problem Possible Solution
Scanner will not scan; no LED display
Make sure that:
• the power cord is plugged securely into the back of scanner and the
wall outlet.
• the power light is illuminated on the power supply.
• the power switch is on.
• the wall outlet is not defective (call a licensed electrician).
• the PC and/or the scanner was not restarted after installing the
software.
Image quality is:
•poor
• decreased
• lines or streaks
• Clean the imaging area. See the procedures in Chapter 5,
Maintenance.
Documents are jamming
Make sure that:
• the input tray and side guides are adjusted for the width of the
documents you are scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in the section entitled, “Document preparation”.
• the scanner is clean.
• the feed module is installed properly and securely in place.
When the scanner is powered up, it
makes noise and does not come to the
Ready state.
• The shipping switch was not unlocked. Unlock it. See the section
entitled “Unlocking the scanner” in Chapter 2.
• The scanner is not located on a level surface. This may cause the
scanner to function improperly.
You can specify an image from the
scanner, but the scanner or computer
crashes when scanning.
• Verify that the SCSI or USB cable is plugged in correctly.
• Only two SCSI terminators can be connected to the SCSI chain: one is
at the end of the SCSI device and the other is already in the host