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7-6
Troubleshooting
Tips
Machine problems may be solved easily by following the tips below. When you have encountered a problem that cannot be
solved following the guidelines above, try the following:
• Restart the computer you are using to send print jobs to the machine.
• Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at:
http://www.kyoceradocumentsolutions.com.
• Make sure that the procedures for printing are correctly followed in the application software. Consult the
documentation supplied with the application software.
Copies have a moire
pattern (dots grouped
together in patterns and
not aligned uniformly).
Is the original a printed photograph? Set the image quality to Photo.2-30
Texts are not clearly
printed.
Did you choose appropriate image
quality for the original?
Select appropriate image quality. 2-30
Images are skewed. Are the originals placed correctly? When placing originals on the platen,
align them with the original size
indicator plates.
2-16
Is the paper loaded correctly? Check the position of the paper width
guides.
2-12
Are the application software settings at
the PC set properly?
Check that the printing settings are
correct in the application software and
the printer driver.
—
Cannot scan. Check the interface cable. Connect both ends of the interface
cable securely. Try replacing the
interface cable.
2-2
Is the save location correctly
specified?
Check the path to the folder where the
scanned image will be saved.
2-34
Symptom Checkpoints Corrective Actions
Reference
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