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10-3
Troubleshooting
Printouts are not
clear.
Did you choose appropriate
image quality for the original?
Select appropriate image quality. 5-12
Printouts are dirty. Is the platen or the document
processor dirty?
Clean the platen or the document
processor.
—
Is the machine being used in
very humid conditions?
Refresh drum. 8-99
Printouts are fuzzy. Is the machine being used in
very humid conditions?
Refresh drum. 8-99
Images are skewed. Are the originals placed
correctly?
When placing originals on the
platen, align them with the original
size indicator plates.
2-48
When placing originals in the
document processor, align the
original width guides securely
before placing the originals.
2-49
Is the paper loaded
correctly?
Check the position of the paper
width guides.
2-49
Cannot feed originals. Are the originals placed
correctly?
When placing originals in the
document processor, align the
original width guides securely
before placing the originals.
2-49
Is the paper feed roller or the
separation pad dirty?
Wipe the paper feed roller or the
separation pad with a moistened
cloth.
If the problem is not solved,
contact your Service
Representative. Replace the paper
feed roller and separation pad.
9-7
Paper often jams. Is the paper loaded
correctly?
Load the paper correctly. 2-35
Is the paper of the supported
type? Is it in good condition?
Remove the paper, turn it over, and
reload it.
2-35
Is the paper curled, folded or
wrinkled?
Replace the paper with new paper. 2-35
Are there any loose scraps or
jammed paper in the
machine?
Remove any jammed paper. 10-12
Printouts are
wrinkled.
Is the paper damp? Replace the paper with new paper. 2-35
Is the paper set in a proper
orientation?
Change the orientation in which the
paper is positioned.
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Symptom Checkpoints Corrective Actions
Reference
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