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Troubleshooting
9-4 WiPort™ User Guide
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you may:
To check our online knowledge base or send a question to Technical
Support, go to http://www.lantronix.com/support
.
Email us at support@lantronix.com.
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 89 31787 817
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).