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11: Troubleshooting and Contact Information
UDS1100 User Guide 68
Problem/Message Reason Solution
The device server appears to be set
up correctly, but you are not
communicating with your device
attached to the device server
across the network.
If you are sure that the
serial port setting is correct,
then you may not be
connecting to the correct
socket of the device server.
Another possibility is that
the device server is not set
up correctly to make a good
socket connection to the
network.
You can check to see whether
there is a socket connection to or
from the UDS by looking at the
Status LED.
If the Status LED is blinking
consistently, then there is a good
socket connection.
If the Status LED is solid green,
then the socket connection does
not exist. Use the Connect Mode
option C0 for making a connection
to the UDS from the network. Use
Connect Mode option C1 or C5 for
a connection to the network from
the UDS.
When connecting to the Web-
Manager within the device server,
the "No Connection With The
Device Server" message displays.
Your computer is not able
to connect to port 30718
(77FEh) on the device
server.
Make sure that port 30718 (77FEh)
is not blocked with any router that
you are using on the network. Also,
make sure that port 77FEh is not
disabled within the Security
settings of the device server.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)