Filter
Top Products
General Announce Variant (GAV)
This is a standard model (xed conguration). GAVs are announced and offered to all customers. The MTM
portion of the machine label is a 4-digit MT and 3-digit model, where model = a “xed part number”, not
“CTO” (example: 1829-F1U). Also, PEW, eSupport, and the Hardware Maintenance Manual will list these
products under the same xed model number.
FRU identication for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV
products. These sources are PEW, eSupport, and the Hardware Maintenance Manual.
Using PEW
• PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities
for CTO, CMV, and GAV products at an MT - serial number level. An example of key commodities are hard
disk drives, system boards, microprocessors, liquid crystal displays (LCDs), and memory modules.
• Remember, all CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where
model = “CTO” (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model,
where model = a “xed part number”, not “CTO” (Example: 1829-F1U).
• PEW can be accessed at the following Web site:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be
returned in the PEW record under COMPONENT INFORMATION.
Using eSupport
For key commodities (examples - hard disk drive, system board, microprocessor, LCD, and memory
module)
• eSupport can be used to view the list of key commodities built in a particular machine serial (this is the
same record found in PEW).
• eSupport can be accessed at: http://www.lenovo.com/support.
• To view the key commodities, do the following:
1. Click Warranty.
2. Click Check Warranty Status.
3. On the Warranty Status Lookup page, click Parts Lookup.
4. Type your machine type and serial number, and then click Submit. The key commodities will be
displayed.
For the remaining FRUs (the complete list of FRUs at the MT model level)
• eSupport can be used to view the complete list of FRUs for a machine type and model.
• To view the complete list of FRUs, do the following:
1. Click Product & Parts Detail and then follow the instructions on the screen to reach the Product
and Parts Details page.
2. Click the Parts Detail tab to view the list of service parts.
Using the Hardware Maintenance Manual
For key commodities (examples - hard disk drive, system board, microprocessor, LCD, and memory
module)
Chapter 2. Important service information 27