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What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail, or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a ″Customer Replaceable Unit″ or ″CRU.″ If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through
your application of software updates or the installation of a CRU by you, your
Service Provider will arrange for service under the type of warranty service
designated for the product under the section titled ″Warranty Information.″
If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
equivalent.
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the
replaced product or part becomes Lenovo’s property and the replacement
product or part becomes your property. Only unaltered Lenovo products and
parts are eligible for replacement. The replacement product or part provided
by Lenovo may not be new, but it will be in good working order and at least
functionally equivalent to the original product or part. The replacement
product or part shall be warranted for the balance of the period remaining on
the original product.
Before your Service Provider replaces a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
warranty service;
2. ensure that the product or part is free of any legal obligations or
restrictions that prevent its replacement; and
3. obtain authorization from the owner to have your Service Provider service
a product or part if you do not own it.
30 Safety and Warranty Guide