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Chapter 8
Troubleshooting
This chapter describes some problem situations, which may arise, and the solutions to
them.
Overview
If you encounter printing difficulties, please refer to the appropriate section.
If, after following the advice in these documents, the LevelOne Printer Server still does not
function properly, please contact your dealer for further advice.
Hardware & LAN Problems
Problem No. 1 All the LevelOne Printer Server's LEDs are off.
Solution No. 1 Check the power supply or power connection.
Problem No. 2 LevelOne Printer Server's status light continuously stays lit.
Solution No. 2 Reset LevelOne Printer Server by unplugging the power supply and
plugging it back in.
Problem No. 3 Leve lOne Printer Server's status light and power light stay on
continuously and do not turn off.
Solution No. 3 Reset the LevelOne Printer Server by unplugging the power supply or by
pushing the reset push button, if fitted.
Problem No. 4 The LevelOne Printer Server unit can not be found on the LAN, so
configuration is not possible.
Solution No. 4 If using 10/100BaseT:
• Check the Hub. The link LED for the port to which the LevelOne
Printer Server is connected should be ON. If it is Off, there is a
problem in the network cable.
• On the LevelOne Printer Server, check the LED(s) next to the
connector. If the LED is not ON (or neither LED is On, if there are
2), the network connection is not working.
Check the Ethernet cable and connectors. If they seem OK, set the
DIP Switches of the LevelOne Printer Server to match your LAN
environment.
If using TCP/IP:
• Ensure that there are no routers between the LevelOne Printer
Server and the PC used for configuration.
• Ensure that the PC used for configuration has the TCP/IP network
protocol installed. Test its network connection by seeing if you can
locate other LAN devices from the PC. (e.g. Use Network
Neighborhood and try to browser the network.)
Problem No. 5 I am using DHCP, and getting an IP Address conflict involving the
LevelOne Printer Server.
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