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Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER
Turn the stack of paper over, if possible, when you reload it into the tray or feeder.
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 57.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
LOAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture due to high humidity. Store the paper in its original wrapper until you use
it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1 Press .
2 Press the up or down arrow button until Settings appears, and then press .
3 Press the up or down arrow button until General Settings appears, and then press .
Troubleshooting
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