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Troubleshooting
Understanding MFP messages
The MFP displays three types of messages: status messages, attendance messages, and service messages. Status
messages provide information about the current state of the MFP. They require no action on your part. Attendance
messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that
require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power
the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP
messages, see the Menus and Messages Guide on the MFP Software and Documentation CD.
Online technical support
Technical support is available on our Lexmark Web site at www.lexmark.com.
Checking an unresponsive MFP
If the MFP is not responding, first make sure:
• The printer power cord is plugged into the scanner and the scanner is plugged into a properly grounded electrical
outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
• The printer is turned on.
• The scanner cable is securely attached to the MFP and printer.
• Remove the printer operator panel cover, and verify a menu screen is displayed, then replace the cover.
Once you have checked each of these possibilities, turn the printer off, wait at least 10 seconds, and then turn the printer
back on. This often fixes the problem.
Locating the port name and IP address
The port name appears in the upper right corner of the MFP home screen and the IP address appears in the upper left
corner of the MFP home screen when the MFP is connected to a network.
The address also appears on the network setup page.
To print a network setup page
a Touch the key icon on the MFP control panel.
b Touch Reports.
c Touch Network Setup Page or Network <x> Setup Page.
For more information, see “Assigning a printer IP address” in the MFP Setup guide.